Service Customer Relations

We are seeking a professional and customer-focused individual to join our Aftersales team in a Customer Relations / Marketing role. This position plays a key part in maintaining strong customer relationships, supporting retention, and delivering an excellent customer experience across all service interactions.

Key Responsibilities

• Greet customers in a courteous and professional manner, ensuring a positive first impression
• Answer incoming telephone calls promptly and in line with company standards
• Conduct regular follow-ups with service customers to support retention and MOT bookings
• Contact customers post-service to ensure satisfaction and resolve any concerns
• Log and manage all customer interactions accurately within the DMS/CRM system
• Record and escalate any customer complaints to the Service Manager for resolution
• Assist in maintaining and updating the customer database
• Produce and present correspondence to a high standard
• Provide administrative and marketing support to the Service Manager as required
• Maintain professional communication with customers and colleagues at all times
• Comply fully with GDPR and data protection requirements

About You

• Strong communication and interpersonal skills
• Confident telephone manner
• Highly organised with good attention to detail
• IT literate and comfortable using CRM/DMS systems
• Customer-focused with a proactive and positive attitude
• Ability to work independently and as part of a team

Additional Information

This role requires a flexible approach to working hours and responsibilities in order to support the needs of the business.